Source, repair, and damage
| Problem | Fixes the source | Handles the water damage | Also contact |
|---|---|---|---|
| Burst or leaking supply pipe | Plumber | Restoration company | Insurer |
| Water heater failure | Plumber | Restoration company if water spread | Gas utility if you smell gas |
| Washer, dishwasher or fridge line | Appliance technician or plumber | Restoration company if floors or ceilings are wet | Insurer |
| Sump pump failure | Plumber or waterproofing contractor | Restoration company | Insurer about backup coverage |
| Irrigation line or backflow | Irrigation contractor or plumber | Restoration company if water entered the house | Water provider about backflow testing |
| Roof or skylight leak, hail | Roofer | Restoration company for attic and ceilings | Insurer promptly after the storm |
| Window well or surface water | Landscaper, waterproofing contractor | Restoration company | Insurer; ask about flood exclusions |
| Sewer backup | Plumber or sewer contractor | Restoration company with contamination procedures | Your sanitation district if the main line is suspected |
| Water at the electrical panel | Electrician | Restoration company after power is safe | Electric utility or 911 if in danger |
Order matters
The usual order is safety, then source, then damage. Utilities and emergency services come first if there is any electrical or gas hazard. The plumber, roofer or other trade stops or temporarily fixes the source. The restoration company extracts water and starts drying the same day if possible. Rebuilding comes last, after materials are confirmed dry.
In practice the second and third steps often overlap. A restorer may start extraction while a plumber is still working on the pipe. That is fine as long as everyone knows the water is off and electrical hazards are handled.
In much of Parker, water and sewer service come from special districts rather than the town itself, and electric service may come from Xcel Energy or IREA depending on the neighborhood. Your utility bills tell you which ones serve your address; keep their emergency contacts somewhere you can find in the dark.
When one call can't cover it
- IfA plumber offers to dry the house tooThenAsk what drying equipment and moisture monitoring they use. Many plumbers fix the pipe well but don't do structural drying.
- IfA restorer offers to fix the pipeThenAsk whether a licensed plumber will do that work and whether a permit is needed.
- IfA roofer offers to handle the interiorThenAsk who will check and remove wet attic insulation and how ceilings will be dried and verified.
General information for Parker, not a quote or professional advice. In an emergency, call 911.